Before
After
Before: gaps between a person and their environment create friction and waiting
the gap is in the environment
graduate
student
thesis work
care aids
daily needs
night hours
shift changes
inadequate tools · friction · waiting · needs unmet or met late
After: a zero-cost communication tool designed by the person closes every gap
the tool closes the gap
graduate
student
+ their tool
thesis work
care aids
daily needs
night hours
shift changes
zero cost · no technology · designed by the person · works in any context
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